Not happy with the item you received? We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
1. HOW DO I PROCESS WITH AN EXCHANGE?
To start an exchange, you can contact us at andarshamana@gmail.com. One of our agents will be happy to assist you with instructions on how to process it.
2. ELIGIBILITY
To be eligible for an exchange, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
3. HOW DO WE PROCESS AN EXCHANGE?
Step 1 – Make sure the item is in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Step 2 – Prepare the package back to its original condition and seal it.
Step 3 – Write the following details on the package clearly and concisely.
- Sender’s Details – These should be your details.
- Receiver’s Details – Smart Life Music, 426/64, Kandaliyaddapaluwa, Ganemulla.
Step 4 – Hand it over to your nearest courier company and pay the return fee.
Step 5 – We will call you to inform you once we receive your package.
Step 6 – We will courier the package to you with free shipping.
If you need any help with this process please contact us at andarshamana@gmail.com, or
077- 8044627
4. DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
5. WHAT ITEMS ARE NOT EXCHANGEABLE?
- Items not in the original condition (ex: Damaged items, items with dirt/makeup/patches)
- Sale/ Discounted items
You can always contact us for any return questions at andarshamana@gmail.com.